Frequently Asked Questions
Contact us with any further questions at (512)497-2822 or firstname.lastname@example.org
What is the average turn around time?
Skyline completes all orders in under 5 business days. Times may be extended during the holiday season from late November-December.
Paper- 2-3 business days
Canvas- 3-4 business days
Acrylic- 2 weeks minimum (outsourced custom material)
Metal- 5-7 business days
Framed- 3-5 business days
I need my print right NOW! Can I rush it?
Yes, you can select *Rush my print* at checkout. Rushed paper prints can be completed same day and canvas prints next-day. In addition, we can offer expedited shipping options.
I want to pick up my online order in person. How do I select that option?
At check out, you will be asked to type in your address. As soon as you type in your Texas residence the option for “In-Store Pick-Up” will be available.
The print I want is sold out or no longer on the site! Can you print me one?
Sorry, no. Most of our prints we offer are LIMITED EDITION. Once they sell out they are gone and we will not print anymore.
I want to see the prints before I order? Do you have everything in stock?
Skyline produces every order on demand, custom for client satisfaction. Our published artists set an edition number and the customer chooses how they would like their print made. All products are on display on our website but please feel free to come into our store front to see our example products.
How do I find Skyline?
Skyline Printing is located at 4120 Commercial Center Drive #100, Austin, TX 78744. We are located in a warehouse district on the corner of South Industrial and Commercial Center Drive. Our logo will be on the front door.
What are my shipping and return options?
Skyline ships worldwide with USPS and UPS and we guaruntee the safety of your prints. We customize each order to satisfy our customers. All orders ship within 2-5 business days. Shipping dates range from 1-7 business days, depending on distance. Customers will receive tracking number via email as soon as your order ships.
Please contact us for all international orders. Be sure to include your full name, full shipping address, phone number, and order details (title, size, media types, frame style) at email@example.com
How do you package my order?
Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.
What type of glass do you use for framing?
We use a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.
Will a paper print look similar to a canvas print?
Color will remain consistent over all of our media types.
What are the papers really like? Can you describe them to me?
Please visit our Print Media page for detailed descriptions of our media types.
If you would like more info, feel free to come into our store front to see the substrates in person.
What are your hours of operation?
Skyline is open Monday-Friday 8AM-4:30PM
Our Gallery in Dallas is open Tuesday-Saturday 10AM-7PM
Can I print bigger than what the website says?
Yes, but please contact us with larger size options at (512)497-2822 or firstname.lastname@example.org
What is your return policy?
Skyline Art Editions charges a 25% restocking fee for all returns. Returns must be placed within 14 calendar days of the shipment date. The restocking fee exists because all products at Skyline Printing are custom made per order.